Mamdouh's CV
Mamdouh Rezk
SENIOR SALES ASSOCIATE | REGIONAL CRM AMBASSADOR | LUXURY BOUTIQUE OPERATIONS
Profile summary
Accomplished Senior Sales Associate with 11 years of progressive experience in luxury boutique operations, CRM management, and retail leadership across the GCC and international markets. Track record of directing regional sales performance, designing CRM client tagging methodologies, and training boutique teams in database segmentation and personalized outreach. Dedicated to delivering exceptional client experiences and driving operational excellence through structured KPI monitoring and consultative selling.
Career highlights
Sales and CRM Performance: Achieved 125 percent weighted YTD sales performance and delivered the region highest Units Per Transaction at 3.6 while serving at Jimmy Choo.
CRM Methodology Design: Designed a hashtag based CRM client tagging methodology using the Tulip CRM system and received appointment as Regional CRM Ambassador.
Sales Training Delivery: Trained boutique teams region wide on database segmentation, VIP and VIC tagging, and personalized outreach best practices through formal presentations.
Key skills
Professional experience
Reported directly to the Regional General Manager and Retail Director, directing regional sales operations, CRM compliance, and team mentoring across boutique locations while serving as acting team leader during management absences.
- Achieved 125 percent weighted YTD sales performance, exceeding monthly targets by an average of 20 percent over three consecutive months and delivering up to 118 percent of individual weekly targets.
- Delivered the region's highest Units Per Transaction at 3.6 and up to 7,680 in individual weekly Average Transaction Value through high-ticket conversion and cross-selling.
- Designed a hashtag-based CRM client tagging methodology using the Tulip CRM system, pitched it to the General Manager, and received appointment as Regional CRM Ambassador.
- Trained boutique teams region-wide on database segmentation, VIP and VIC tagging, and personalized outreach best practices through formal presentations.
- Authored weekly Store Trade Reports covering net sales, traffic, conversion, UPT, and department contribution, presenting performance data at multi-store briefings.
Directed corporate client acquisition and retention strategies, overseeing B2B sales cycles and pitch execution. Collaborated with production departments to synchronize campaign delivery with client requirements.
- Built long-term retention and trust with executive-level stakeholders through relationship-based selling.
- Managed prospecting, pitch meetings, negotiation, and contract execution for digital media solutions.
Handled high-volume omnichannel customer inquiries using the Salesforce platform, maintaining database records and resolving complex service issues.
- Executed cross-selling and upselling techniques during client interactions to increase average order value and client lifetime value.
- Consistently exceeded performance targets while addressing and resolving complex service issues.
Guided technical support operations and account management functions for premium client portfolios. Oversaw onboarding programs for new hires following advancement to Sales Trainer.
- Configured hardware components and resolved technical support inquiries for client accounts.
- Analyzed team performance metrics to identify coaching opportunities and improve sales conversion.
- Audited international agent calls and delivered structured coaching sessions.
- Resolved escalated technical, account, and service-related inquiries for UK accounts.
Education
Accounting and Finance
- Cairo, Egypt
Certifications
Languages
Arabic · Native
English · Fluent